Guide to B2B Sales Outsourcing

Sales outsourcing is the act of delegating a portion of the sales functions (typically cold calling and telemarketing) to a third party outsourcing company.

Many companies outsource the legwork of sales because it is efficient and cost effective. They may have limited sales resources and their inside sales team simply cannot reach all potential prospects and leads. Businesses use our services so that they can increase their company growth and achieve financial goals. They choose to outsource the cold calling, prospecting, and telemarketing to a third party since prospecting and telemarketing is our specialty. Our inside sales reps. are fully trained and experienced in the techniques of cold calling, lead generation, appointment setting, and inside sales.

Prospecting is the process of locating potential customers. Our methods involve contacting your potential customers via telephone (cold calling), determining if they have a need for your product or service, and assessing if they are qualified.

Cold calling simply means contacting businesses or governmental agencies on your behalf without a prompt or request from that contact. We simply have a listing/database of entities that are within your target market (demographics) and contact them to ascertain their interest in your product or service. The result of cold calling is locating potential customers for you by setting an appointment for your sales staff or generating a lead for your sales staff.

Demographics are used to define your target market. There are certain characteristics that make a business entity more likely to use your product or service. We apply characteristics of your target market to select the best possible list for your database. By narrowing the list based upon demographics, we are able to contact the entities that are most likely to result in an appointment or lead and a profitable sale for you.

There are over 15 million businesses in the United States. To narrow that down to a manageable list, we can use any of the following factors:

• Geographical location – We can develop a list based upon the state, county, metro area, city, or zip code.
• SIC (standard industry classification) codes – An SIC code indicates the type of services or products that the entity offers. For example, if your product or service is normally sold to accountants, attorneys, or auto mechanics, we can gather a list of those specific business types based upon specific SIC codes.
• Number of employees. If your product or service is best suited for a specific size of company, we can further narrow the list based upon the number of employees. For example, we might wish to contact companies that have 50 to 99 employees or 10 to 19 employees.

Demographics allow us to contact entities that are most likely to purchase your product or service. Careful selection of demographics maximizes the results of your sales outsourcing program.

When we establish your program, we will develop a list of qualifying and probing questions. Qualifying questions allow us to quickly determine if an appointment or lead would be beneficial to your company or if the prospect should be dismissed. Qualifying questions result in quality appointments and leads and the most effective usage of our services.

Probing questions allow us to gather valuable information so that your sales staff can use a sales approach that focuses on the customer’s needs or situation. The sales rep. will have vital information including answers to probing questions prior to the presentation, so that they can prepare. Probing questions result in increased closing rates and increased sales.

Although the questions utilized will be unique to your business and industry, the following example will illustrate the importance of these questions.

Let’s assume Jones Mechanical Company offers equipment maintenance for commercial buildings. Questions might include:

• What is the square footage of your building under air?
• How many rooftop units do you have?
• Do you have a maintenance contract in place?
• When does it come up for review?
• Are you currently having any issues with your HVAC equipment?

We can use all of the above elements to locate potential customers for you. We will increase your sales and revenues by bringing qualified appointments or leads to your sales staff. We will act as your inside sales team, so that your outside sales team can utilize their time wisely in closing and negotiating rather than cold calling and researching. We work in conjunction with your staff and complete the legwork in governmental and business sales. TOGETHER, we can increase your revenues and the overall success of your company.

You are more than welcome to contact Rich Enterprises, Inc. We can begin your telemarketing campaign in a matter of days and assist you in achieving your sales and revenue goals.

For more information, please view our methods page or our Getting Started Guide.