Phone Etiquette


Today’s sales have changed with so many people changing from face to face appointments to phone sales. Phone etiquette is very important for the successful sales person. You would be surprised how many average people cannot carry on a successful phone conversation.

First– determine your goal of the conversation-what do you hope to accomplish with the call.

Second– Always be respectful. Customer service is truly a must for every business. You might not be remembered for your product or service but will always be remembered for your outstanding customer service.

Third-Be prepared on your call. Provide yourself with a script or talking points and possibly brochures or website information. Have paper and pen handy to jot down notes and key points of your conversation or use a CRM tool.

Finally-Motivation. Know that you are going to be a success on your call. Attitude can boost or bring down a sale.

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