Sometimes in business we have a tendency to overlook the small things. Customer service is one part of business that seems to be lacking in some business transactions. How many times do we remember companies that we worked with due to how well they treated you or during a conversation they remembered something personal about you?
Taking the time to thank people in sales will go a long way with business rapport. Formal thank you cards are great or complementary service of some sort such as free coffee or yearly calendars. When it comes time for holidays, take time to thank your clients by sending magnetic business cards or coffee mugs. The cost does not need to be substantial, just a reminder that you are thinking of them and appreciate their business.
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